Privacy policy

Privacy Policy

Last updated: August 10, 2026

At LOOSINOI STORE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products from us.

1. Who We Are

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

LOOSINOI STORE
16 Mead Vale
Weston-Super-Mare
BS22 8RB
England
United Kingdom

Company Registration Number: 12876144
VAT Number: GB415745004

Email: info@loosino.com

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Your name.
Billing and delivery address.
Email address.
Telephone number, where provided.
Order and purchase information.
Payment and transaction information.
Information you provide when contacting our customer service team.
Technical information such as your IP address, browser type, device information, and website usage information.
Information collected through cookies or similar technologies, where applicable.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Process payments and provide order confirmations.
Arrange delivery of your purchases.
Provide customer support.
Handle returns, refunds, and exchanges.
Communicate with you about your orders.
Maintain and improve our website and services.
Detect and prevent fraud, abuse, and security issues.
Comply with our legal and regulatory obligations.
Send marketing communications where you have provided the required consent or where otherwise permitted by law.

4. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:

Contract: when processing is necessary to fulfil an order or provide services you have requested.
Legal obligation: when we are required to process information to comply with applicable laws.
Legitimate interests: where processing is necessary for legitimate business purposes and does not override your rights and interests.
Consent: where you have given us permission to process your information for a specific purpose.

Where processing is based on consent, you may withdraw your consent at any time.

5. Payment Information

Payments may be processed through third-party payment providers.

We do not normally have access to or store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its own privacy policy and security practices.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment service providers.
Delivery and courier companies.
Website hosting and technology providers.
Customer service and communication providers.
Fraud prevention and security services.
Professional advisers where necessary.
Government authorities or law enforcement where required by law.

We do not sell your personal information to third parties.

7. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Some cookies may be placed by third-party services used on our website.

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect the functionality of the website.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights including:

The right to request access to the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@loosino.com.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you have subscribed to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@loosino.com.

We will not send marketing communications where consent is required unless we have the appropriate legal basis to do so.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

Any changes will be published on this page with an updated "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: