Refund policy

Return & Refund Policy

Last updated: August 10, 2026

Thank you for shopping with LOOSINOI STORE. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the item and receive a refund in accordance with the terms below.

1. Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be unworn, unwashed, and free from damage or signs of use.
Include the original packaging and tags where applicable.
Be returned with proof of purchase or your order number.

Items that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us at:

Email: info@loosino.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

We will provide you with the return instructions and, where applicable, the return address.

Please do not send an item back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds may take several business days to appear in your account, depending on your bank or payment provider.

4. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for the cost of returning an unwanted item.

If you are returning an item because it is faulty, damaged, incorrect, or not as described, please contact us before sending it back so we can provide appropriate instructions.

5. Faulty or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at info@loosino.com.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and work with you to provide an appropriate solution, which may include a replacement or refund.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including items that have been personalised or made specifically to your requirements, or items that cannot be returned for hygiene reasons once unsealed.

Any applicable exclusions will be stated on the relevant product page.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@loosino.com.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it and issue a refund.

If the order has already been dispatched, you may need to follow our standard return procedure.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

Where applicable, UK consumers may have additional rights regarding faulty, misdescribed, or unsuitable goods, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

LOOSINOI STORE
16 Mead Vale
Weston-Super-Mare
BS22 8RB
England