Shipping Policy

Last updated: August 10, 2026

At LOOSINOI STORE, we aim to process and deliver your order as quickly and efficiently as possible. Please review the information below before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

2. Delivery Times

Estimated delivery times depend on the destination and the shipping method selected at checkout.

Delivery estimates are provided for guidance only and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, or other unforeseen events.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Where free shipping is available, any applicable conditions or minimum order requirements will be clearly displayed on our website or at checkout.

4. Tracking

Where a tracked shipping service is used, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us at info@loosino.com as soon as possible.

Additional shipping costs may apply if the order needs to be reshipped.

6. Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@loosino.com with your order number.

We will review the delivery status and, where appropriate, contact the shipping carrier to investigate the issue.

Please note that delivery dates provided by carriers are estimates and are not guaranteed unless expressly stated otherwise.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at info@loosino.com.

Where appropriate, please provide photographs of the damaged packaging and the product so that we can investigate the issue and determine the appropriate solution.

8. International Shipping

If we offer international shipping, delivery times and shipping costs will vary depending on the destination.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

9. Delivery Issues

If you believe your order has been delivered but you cannot locate it, please first check with household members, neighbours, and any designated safe-place information provided by the carrier.

If you are still unable to locate your order, contact us at info@loosino.com and provide your order number.

We will assist you in investigating the delivery with the carrier where possible.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

LOOSINOI STORE
16 Mead Vale
Weston-Super-Mare
BS22 8RB
England

Email: info@loosino.com

Company No: 12876144
VAT Number: GB415745004